Description : Customer Service Specialist. Company : PPG Industries. Location : Gdynia, pomorskie

Your responsibilities

• First point of contact for Customers (via mail and phone)

• Communicate deviation on Customer expectations (availabilty, lead time)

• Provide track and trace number for materials on route on request of the Customer

• Create orders in SAP and release R3/R3 orders from associates

• Create delivery notes and initial contact with Third Party warehouse

• Registration and solving of non technical complaints/dispute handling

• Monitor progress of open orders (progress, billing blocks, missing pod)

• Maintain ZQM quotes

• Create invoices (most of invoices are processed automatically)

• Maintenance of Shipping Report in SAP

• Provide input/topics to be discussed in the daily CS-Supply call

• Prepare input for Sales and Operation Planning (S&OP) meeting

• Coordinate request for speed delivery with supply, getting the approvals in place

• Coordinate return orders from Customers (create and inform TP Whs)

• Distribution of invoices

• Create SAP quote for existing approved prices

• Report potential pricing mistakes

• Make quotes outside sap for existing validated prices via customer webpage

• Direct communication with warehouses

• Run a Denied Party Screening (DPS) for all new partners in a transaction (ECC)

• Correction of IC invoice

Our requirements

• Experience of working in Customer Service, or similar process/role where dealing with the Customers

• Russian and English are required

• Knowledge of SAP system would be an asset

• Organizational, interpersonal and communication skills

• Ability to work in international environment across cultures

  
  

The PPG Way

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.